Welcome on to “www.oplashopping.it” (hereinafter referred to as the “Website”), the official online shop of OP Group Srl, exclusively conceived for and addressed to end users and consumers, not to retailers. The Website is owned and/or operated by and on behalf of OP Group Srl
The following General Terms and Sales Conditions shall come to force and shall be applied on to the purchase performed by the Client within the Website.
We herein invite you to read the General Terms and Sales Conditions carefully before placing a purchase Order within the Website. By placing a purchase Order within the Website, you fully accept the General Terms and Sales Conditions as herein below outlined.
1.1. The “Website” refers to www.oplashopping.it, the online store devoted to the sale of OP Group Srl official merchandise.
1.2. The “Client” refers to the individual, natural person or legal entity, who shall purchase the Products available within the Website.
1.3. OP Group Srl with headquartered in Castel Maggiore - Bologna, Italy – Via Massarenti N. 20 - zip code: 40013, registered at Bologna Chamber of Commerce – Company Economic and Administrative Repertoire no. 536734, fiscal code and VAT no. IT 03660111208.
1.4. The “Order” refers to the online form to be filled in by the Client in order to finalize the purchase of the Products available within the Website.
1.5. The “Products” refer to the items available for sale within the Website under the General Terms and Sales Conditions.
1.6. The “Customized Products” refer to personalized and custom-made items provided in accordance to the specific features requested by the Client.
1.7. The “Contract” refers to the “distance contract”, whose content is the online sale of the Products, regulated by the General Terms and Sales Conditions.
1.8. The “Parties” refer to OP Group Srl and the Client.
CLAUSE 2 – INFORMATION AIMED TO THE CONCLUSION OF THE CONTRACT
2.1. The manufacture and delivery of Customized Products are subject to a specific request to be formulated by the Client according to the Website guidelines and procedures. As for Customized Products, an advanced payment shall be required and the withdrawal right shall not apply.
2.2. The Order shall be considered as a binding purchase proposal addressed to OP Group Srl as for the listed Products, taking them into consideration one by one. Upon the Order submission, the Client shall receive to his e-mail address an automatic reply representing an order acknowledgment e-mail (hereinafter referred to as “Order Confirmation ”) with details of the Order such as: the type of Product and its cost including VAT tax, delivery expenses, the selected payment method and the delivery terms, as well as information about the OP Group Srl contacts outlined within the section “Contacts” and “Customer Care Service”, and the application of the withdrawal right as per herein below clause no. 9. Therefore, we recommend our Clients to include a valid e-mail address.
2.3. Once the “Order” is complete and submitted to OP Group Srl, it can no longer be modified in any of its part, the Client shall not be allowed to add, erase or change any Product. Likewise, purchased Products cannot be replaced. For additional Products and/or replacements, a new Order shall be issued, without prejudice to Client’s right of withdrawal, under the terms and the conditions outlined within the herein below clause no. 9. The right of withdrawal shall not apply to some product categories herein below listed.
2.4. The Order Confirmation does not represent the acceptance of the purchase proposal issued by the Client, it simply implies that the Order is received and that is being processed, and that a check on personal data and availability of the Client’s requested Products in stock is in progress. The Order acceptance and the conclusion of the Sales Contract shall come into force between the Client and OP Group Srl only at the time when the Client receives the “Delivery Confirmation” e-mail, which, in addition to the herein above outlined specific terms and conditions (the requested Product(s), the final price including VAT, the chosen payment method, the delivery expenses and the terms for the exercise of the withdrawal right), shall also include the General Terms and Sales Conditions as well as the delivery information. We recommend to the Client to download and print or store the “Delivery Confirmation” e-mail as well as the text of the General Terms and Sales Conditions on to his computer.
Herein below a few examples of when the Order shall not be accepted:
a) the Product is displayed within the Website, but it is not available/in stock;
b) the Client’s authorization to payment is not received;
c) shipping restrictions apply to a Product;
d) the Product displayed within the Website contains a manifest error, such as for example, an incorrect price or an incoherent description.
Should one or more requested Products no longer be available, the Order shall be refused by Juventus only for the Products not available. The latter shall promptly inform the Client via e-mail. The Order shall be considered valid and executed for the available Products and the Order shall come into force limited to the Products actually delivered. The Client shall not be entitled to refuse the partial delivery nor the payment of the delivered Products. Likewise, the Client shall have no right to a reimbursement and/or compensation. The Client shall only have the right to be refunded of the price of the unavailable Product(s), if already paid, without prejudice to his right of withdrawal, as per herein below clause no. 9.
2.5 Once concluded, the Contract shall be filed by OP Group Srl within its database for the time necessary for the execution of the same, and anyway, in compliance with the law. The Client shall always have access on to the text of the herein outlined General Terms and Sales Conditions, as well as to the specific conditions, in our website.
2.6. In order to properly finalize the Contract, the available languages are Italian and English. However, should a conflict arise between the Italian version of the herein General Terms and Sales Conditions and the corresponding English version within the Website, including but not limited to all other information and/or content of the Contract, the Italian version shall prevail.
2.7. All displayed graphics, images and drawings related to the Products have the sole purpose to show the Product and they shall be considered merely indicative. Any minor alteration or variation in colors may be caused by the use of different technologies exploited for the realization and the re-production of images. OP Group Srl shall not be responsible for such variations and/or modifications.
CLAUSE 3 - CUSTOMIZED PRODUCTS
3.1 Where such service is available within the Website, the Client may customize a Product by adding his own text/picture or Logo to the Product and making it personal. This is possible contacting our Sales Dept at firstname.lastname@example.org
3.2. By placing an Order for “Customized Products”, the Client:
grants to OP Group Srl a non-exclusive, irrevocable royalty-free, worldwide, fully sub-licensable right to use, reproduce, disclose and modify the names, words or phrases submitted by the Client for the purposes of customizing the Product and fulfilling his Order.
3.3. The payment as for the “Customized Products” shall be post-paid. The right of withdrawal, revocation, reimbursement and/or termination shall not apply to Customized Products.
CLAUSE 4 - DELIVERY TIME AND OPTIONS
4.1. All Products shall be delivered via express courier to the mail address specified by the Client within the Order placed within the Website. All information about delivery shall be directly released by the Client; therefore, in case of incorrect information, OP Group Srl shall not be responsible for failure to deliver.
4.2. The delivery time of the Products may vary according to the country of delivery: 24 to 48 hours in Italy, 48 to 72 hours in Europe, 3 or more working days for non-European countries from good’s ready notice sent to the Client by OP Group Srl. Such delivery time frames are to be considered merely indicative and they shall not represent binding deadlines for OP Group Srl. Eventual delivery delays may be caused by the temporary unavailability of the Products, by a dysfunctional service of the express courier, or due to other circumstances of Force Majeure or due to recurring holidays. Longer delivery time shall not entitle the Client to receive a compensation. At any rate, the delivery shall be performed within thirty (30) days from the date of execution of the Contract. All Customized Products shall require different delivery schedules since to add a text on to a Product may require a longer manufacturing time. Hence, the delivery of a Customized Product shall require a longer time than the delivery of a standard non-customized Product.
4.3. Once the Product is handed over to the express courier, the Client shall receive an e-mail confirming the delivery of the Product, (the “Delivery Confirmation” as defined above). The Delivery Confirmation includes a tracking number and/or a link to track online the status of delivery. Deliveries shall take place in business working days, with the exclusions of Saturdays and national holidays, during business hours. The obligation of delivery is considered achieved once the Product is physically delivered to the Client and/or to a third party, authorized by the Client, who is entitled to receive the Product.
4.4. In case of failure to deliver the Products within a thirty-day (30) deadline, the Client is entitled to request OP Group Srl to fulfill the delivery within an additional time coherent with the circumstances. Furthermore, the Client shall be entitled to terminate the Contract only in case such additional time frame expires without the Product(s) being actually delivered to him.
4.5. In case of unavailability of one or more Products occurred after the “Confirmation Order”, OP Group Srl shall inform the Client via e-mail, while eventually delivering the other Products ordered by the Client. In such a case, the Contract shall only remain valid for the Products actually delivered. Thus, the Client cannot refuse the partial delivery nor the payment of the delivered Products, nor shall the Client have the right to claim damages or a remedy, other than the reimbursement of the price of the unavailable and undelivered Product(s) in case of advanced payment.
CLAUSE 5 - REGISTRATION
5.1. In order to place an Order within the Website it is not necessary to perform an advanced registration. The Client shall however be entitled to register within the website ‘www.oplashopping.it’. Registration is free-of-charge, easy and does not imply any purchase obligation. To register and to open a personal account, the Client shall fill in the given form displayed within the website ‘www.oplashopping.it’, inserting all personal information required by the online form - including a valid e-mail address and password - as well as shall accept the terms and conditions for the use of the website ‘www.oplashopping.it’, and shall read the Personal Data Information clause which contains the information on privacy rights (herein after the “Privacy”). While accomplishing registration, it is strictly prohibited to provide with personal information of third parties, or data which prove to be false, invented, unreal or somehow not corresponding to reality.
5.2. Each Client can register within the website ‘www.oplashopping.it’ one time only. Hence, it is strictly prohibited to all and any users to create multiple accounts which can be attributed to the same individual, natural person or legal entity, and/or to companies, and/or to institutions of all types, even under the circumstance of providing truthful data. Should the herein above prohibition be infringed, OP Group Srl shall have the right to close down all related accounts referred to the same individual, natural person or legal entity. The Client undertakes to indemnify and hold harmless OP Group Srl from all damages, liabilities, obligations and/or penalties arising from and/or directly connected to this infringement as per herein clause no. 5.2.
5.3. The registration allows the Client to make, through his personal account, among other things, the following activities:
- to manage personal data and to modify them at any time;
- to modify the password;
- to benefit from wishlist and dedicated customer services periodically activated by OP Group Srl.
5.4. The login information (e-mail address and password) allow the Client to place orders within the Website and to benefit, among others, from all activities listed in herein above clause no. 5.3. Therefore, the Client must keep them with care. Besides, the login information shall be exclusively utilized by the Client and shall not be transferred on to third parties. The Client shall have the responsibility to keep them confidential and to ensure that no other parties have access to them. Furthermore, the Client shall promptly inform OP Group Srl should he suspects and/or becomes aware of an inappropriate use or disclosure performed by third parties of the login information.
5.5. The Client guarantees that the personal information released to OP Group Srl during registration or at any other time and/or on the occasion of his relationship with OP Group Srl are complete, truthful and solely referred to the Client himself. Furthermore, the Client agrees to compensate and indemnify OP Group Srl from all damages, liabilities, obligations and/or penalties originated by and/or connected to the infringement of the guarantee as per herein clause 5.5., and/or related to the infringement of the registration procedure performed within the website ‘www.oplashopping.it’ and/or related to the proper storage of the login information.
CLAUSE 6 - PRICE, PAYMENT AND INVOICING PROCEDURE
6.1. All prices are given in Euro currency (€) excluding VAT tax applicable to each Product category. Prices may vary: in such a case, the Website shall be updated so as to display the new price. The cost of each Product shall be charged in Euro currency.
6.2. The final cost resulting at the completion of the Order includes delivery costs which may vary according to the country of final destination (the Client shall visualize the delivery cost at the completion of the Order, prior to confirmation). However, custom taxes and/or any additional sales tax necessary to import the Product to a foreign territory are not included. In case of delivery to a country not being member of European Community, the Product can be subject to custom taxes and additional sales taxes. Any additional fee related to custom clearance shall exclusively be borne by the Client.
6.3 In case of refusal of the Product and/or of failure to deliver due to other reasons (for example, wrong indication of the Client’s mail address and/or phone number; frequent absence of addressee, etc.), the Client shall be charged of the amount covering the following fees: “Delivery of the Product” plus “return of the Product to Sender” plus “custom clearance for the return of the Product to Sender” that altogether shall be deducted from the reimbursement of the price of the Product. Custom taxes and any additional tax may vary based on the final destination country and are applied at the arrival time of the Product in the country. For further information about custom fees and taxes as well as about custom clearance procedure, we suggest the Client to contact custom authorities and competent offices in the country of final destination.
6.4. Payment of the Product price shall be performed as herein below outlined:
- as for advanced payment, by clicking on the “Place Order” button, to be performed via credit card. Accepted credit cards are Visa, MasterCard and Pay Pall. Credit card shall be charged of the entire amount due by the Client at the time of submission of the Order.
- as for cash on delivery payment, at the time of delivery of the Product and exclusively for Orders delivered in Italy. A cash on delivery payment shall have an additional delivery cost of 2,1% with a minimum order of € 12,00 (rights benefited by the express courier) which is displayed within the cart for each Order. As long as the full payment is not received, the Product shall remain wholly-owned by OP Group Srl.
6.5. OP Group Srl utilizes a safe payment method which complies with PCI-DSS Data Security standard. All confidential information about the credit card (credit card number, card holder name, expiration date, card security code) are encrypted and thus transmitted to the credit card company. Hence, OP Group Srl shall never have the right to have access to the Clients’ credit card confidential information utilized to issue the payment of the Orders, nor shall OP Group Srl have the right to file this confidential information.
6.6. The invoice has to be requested simultaneously to the confirmation of the Order. Business Clients who wish to have the invoice addressed to the company, shall request the invoicing while filling in the data within the Order, by marking the specific box devoted to ‘invoicing to company’.
The invoice shall be then sent to the Client via e-mail in digital format. OP Group Srl shall decline the request of invoicing issued in the days subsequent to the date of the Order Confirmation.
CLAUSE 7 - UNAVAILABILITY OF THE PRODUCTS AND FORCE MAJEURE
7.1. Should the Contract not be performed, not even partially, either due to the unavailability of the Product or for other circumstances of Force Majeure, OP Group Srl shall inform the Client via email within thirty (30) days since the date of the “Order Confirmation”. Likewise, OP Group Srl shall be relieved from all and any obligations, with the exception of the reimbursement of the amounts eventually already remitted by the Client.
CLAUSE 8 - COPYRIGHT AND TRADEMARKS
8.1. The Contract does not entitle the Client to exercise any right upon all and any brands, logos and other distinctive features nor upon their related contents outlined within the Website. The contents of the Website (texts, graphics, images and animation) are all protected by copyright. All contents of the Website, including but not limited to: trademarks, designs, texts, artistic works, drawings, photographs and images (hereinafter the "Content"), are wholly-owned by OP Group Srl and/or to the companies supplying the Website contents.
All elements displayed within the Website, including but not limited to the overall design and layout of the Website and the Content are all reserved rights, protected by copyright, moral rights, database rights, trademarks rights, and any related Intellectual Property rights. Thus, the Website, the overall “Content” as well as all related rights shall remain under exclusive ownership of OP Group Srl. All rights are reserved.
Each time the Client has access and enters into the Website, the Terms and Conditions for the Use of the website ‘www.oplashopping.it’ shall come into force and be applied. By entering into the Website, the Client agrees about the Terms and Conditions for the Use of the website ‘www.oplashopping.it’ in all their parts as well as agrees about all other rules, regulations and laws pertaining and applicable to the Website and to Internet.
CLAUSE 9 - RIGHT TO WITHDRAW
9.1. According to clause no. 52 and subsequent articles of the Consumer Code (Italian Legislative Decree no. 206/2005, as modified by legislative decree no. 21/2014) the Client, being the consumer, shall have the right to withdraw from the Contract with no penalties, without providing any given reason, within and no later than the 14th day (fourteenth day) from the date he, or a third party named by him, who is not the carrier, has taken possession of the Products (or, in case of a contract for multiple Products, ordered in the context of a single Order and which are being delivered separately, of the final delivery of the last Product).
9.2. To exercise his right of withdrawal, the Client shall inform OP Group Srl of the decision to withdraw from the contract before the deadline as per herein above clause 9.1, by means of a written communication to be addressed to:
Op Group Srl
via Massarenti N. 20
40013 Castel Maggiore (BO)
To do so, the Client may use the sample withdraw form attached as Appendix no. 1, although it is not mandatory.
The withdrawal notice may be sent via ordinary mail to the address herein above indicated or via e-mail to: ‘email@example.com. However, since the burden of proof in relation to the exercise of the withdrawal right shall lie with the Client, we recommend to follow a registered letter within 48 hours of the notice sent by email.
The withdrawal notice shall contain the following information:
• The Order Number #.......
• The Product Code to be returned
• Motivations for the return of the Product (optional)
9.3. In case of exercise of the withdrawal right, the Client shall have to return the Product(s) to Op Group Srl to the following address:
Op Group Srl
via Massarenti N. 20
40013 Castel Maggiore (BO)
within and no later than fourteen days (14) from the date of the withdrawal notice.
The deadline shall be deemed met if the Client sends back the Products via express courier and/or via registered/certified mail before the expiration of such 14-day period (the timely dispatch of the Products is sufficient to meet the deadline).
9.4. The return of Products shall be at Client’s risk and at Client’s expense. We recommend to carefully wrap the Product and to use an express courier or other means of delivery that allow tracking of the shipment. It is also recommended to ensure the shipment since no reimbursements shall be provided in case of failure to deliver occur.
9.5. The Client shall be responsible to return the Products in well-preserved conditions, in their original packaging, perfectly intact and suitable for reselling purposes, together with the original and unremoved labels belonging to the Products. The Client shall also be fully responsible of any potential decrease of value of the Products resulting from the improper handling and/or irregular use of the Products, other than what is necessary to establish the nature, characteristics and functioning of the Products. In such event, Op Group Srl shall have the right to withhold the amount corresponding to such decreased value from the reimbursement.
9.6. Should the withdrawal right be exercised in compliance to the herein outlined terms and conditions, Op Group Srl shall refund the Client within thirty (30) days from the date of reception of the Products, applying the bank transfer and provided that it shall not imply any additional cost due to the reimbursement to the Client.
9.7. The withdrawal right shall only be applicable to individuals acting as consumers, namely, whose purchase is unrelated from their entrepreneurial, business, craftsmanship and/or professional activity, if any. Therefore, companies as well as retailers shall not be entitled to benefit from the withdrawal right.
CLAUSE 10 - LEGAL GUARANTEE OF CONFORMITY
10.1. Should the Client, being the consumer, identify a lack of conformity of the Product, the Client shall be entitled to require either the repair or the replacement of the defective Product, without having to bear any costs. However, the above condition shall not be applicable in case the repair and/or the replacement are not possible or too expensive compared to the cost of the original Product. Such being the case, the Client shall be entitled to ask for a consistent price reduction, or to terminate the Contract and ask for the reimbursement of a sum corresponding to the value of the Product against return of the defective Product. However, The Client may only terminate the contract if the lack of conformity is not minor.
10.2. Upon Client’s claim, Op Group Srl shall within a reasonable span of time provide and manage the pick-up of the Product at the Client’s address. After checking of non-compliance of the Product, Juventus shall remedy, without charging any additional fee to the Client, the lack of conformity by either repair or replacement, according to the Client's choice, unless the remedy requested by the Client is unreasonably expensive. However, in case the repair and/or the replacement are not possible or too expensive compared to the cost of the original Product, Op Group Srl shall apply a consistent price reduction or shall refund the sum paid by the Client for the defective Product against return of the Product. Notwithstanding the above, Juventus shall be entitled to propose alternative solutions such as, for example, replacing the purchased Product with another one that has an equivalent economic value compared to the purchased Product, available within the Website, or giving to the Client a bonus, of equivalent value corresponding to the amount paid, to be exploited at a further moment by getting in touch with Juventus “Customer Care Service”. Should the Client agree, Op Group Srl shall provide to duly perform and execute the remedy specifically identified.
CLAUSE 11 - REQUESTS AND CLAIMS - CUSTOMER CARE
The Client may ask for information, send communications and/or make a complaint to the Op Group Srl “Customer Care Service”:
• through the Website, by clicking on to the section “Contacts”;
• calling the telephone number indicated in the section “Contact Us”.
CLAUSE 12 - PRIVACY
12.1. All personal data provided by the Client in order to finalize and execute the Contract, are processed according to the Italian legislative decree no. 196/2003 concerning data protection.
The Client’s personal data are processed with the purpose to manage the Order, to deliver the Products, to assist and help the Client, as well as to process the payment. For these purposes, the Client’s personal data may be disclosed to the authorized suppliers which are entrusted by Op Group Srl with certain task or parts thereof, that are required for supplying the services offered through the Website. In such case, these subjects will be appointed as Data Processor. For further information, the Client may refer to the “Privacy” section within the website www.oplashopping.it.
By placing an Order to Op Group Srl, the Client thus agrees and entitles Op Group Srl to the treatment of his personal information that may be gathered, stored, used and processed by Op Group Srl in compliance with the Personal Data Information clause (statement on the use of personal data) available within the website www.oplashopping.it
CLAUSE 13 - AMENDMENTS TO THE PRESENT TERMS AND CONDITION
Op Group Srl shall have the right to modify the General Terms and Sales Conditions at any time. All contracts, stipulated between the Client and Op Group Srl shall be subject to the provisions of the “General Terms and Sales Conditions” in force at the time of placing the Order within the Website. The applicable version shall be the one showing the latest revision date shown at the bottom.
CLAUSE 14 - APPLICABLE LAW AND COMPETENT COURT
14.1. By stipulating the Contract in compliance to the herein above clause no. 2, both Parties agree that the Contract shall be governed by Italian Law and shall be subject to Italian jurisdiction and that the “United Nations Convention on Contracts for the International Sale of Goods”, adopted in Wien on April 11th 1980, shall not be applicable. On the contrary, mandatory and more favorable rules and regulations foreseen by the law applicable in the country outside of Italy where the Client - being the consumer - is resident , shall be applicable .
14.2. In case the Client, being the consumer, is residing or domiciled in Italy, the supply and the sales of Products within the Website shall represent a ‘distance contract’ governed by provision I, chapter III (clauses no. 45 and subsequent) of the Consumer Code (Italian legislative decree no. 206/2005 as modified by the legislative decree no. 21/2014) and by the legislative decree no. 70/ 2003, regulating e-commerce.
14.3. Any dispute arising out or in connection with the validity, the execution and/or the interpretation of the Contract, shall be settledby the Court of Bologna.
General Terms and Sales Conditions – version 12/2017
Returns & Refunds
How do I exercise my right to cancel an order?
If you are a consumer, you are entitled to withdraw from the contract, notifying us your intention to return the products within 14 days from receipt of goods. This means that you can communicate the decision to return the products within 14 days after the products have been delivered, without giving any reason.
Contact our customer care service by sending an email to firstname.lastname@example.org or by phoning +39 051 701304. You will be given precise instructions.
Communication must contain at least the following information:
- the order number to which the return relates;
- the code of the product / products you intend to return;
- your general data (name, email)
Please note that we will be unable to provide you with a refund unless you include all the required information, such as the order number of the returned goods.
You can find the order number on the confirmation email sent to you by “OP Group” after your purchase. If you can’t find the email, check in your spam folder or the Promotions tab in Gmail.
Carefully wrap the goods and send them within 14 days as described by our customer care service to our warehouse:
Op Group Srl
via Massarenti N. 20
40013 Castel Maggiore (BO)
NOTE ON CUSTOMIZED PRODUCTS:
Since customized products are made just for you, we do not accept returns of customized products.
How long do I have to return an item?
Once you receive the order, you have 14 days to contact our customer care service (by email at email@example.com) to notify your decision and return one or more items following the instructions you will be given.
Once we have received your package and checked the returned goods, we will provide a refund within 30 days using bank transfer.
When can an item not be refunded?
Any items you return to us will need to go on sale again so please treat them carefully if you are not sure whether you will keep them and return them to us exactly as you would like to receive them yourself.
- do not destroy or damage any original boxes, bags, seals or wrappings;
- do not write on any original boxes or wrappings;
- return all accessories that came in the original package.
Please note that if the above instructions are not followed, we will be unable to provide a refund and the item will remain yours. We can send it back to you with shipping costs at your expense.
Items must be returned without delay and, however, within 14 days from the notice of withdrawal.
We reserve the right to refuse items that are returned late or that are not in the same condition as when you received them.
Remember that customized items that have been made just for you cannot be returned.
Who covers the cost of returned items?
The customer covers the cost of returning goods when cancelling an order.
You can use a slow, cheap shipping service but, for your peace of mind, we recommend you choose a service that at least provides a tracking number.
Who is responsible for return shipping?
The customer is always responsible for sending returns. Please bear this in mind when you choose the shipping service for returning an item. A tracked delivery service will probably offer more guarantees.
When will I receive my refund?
Once we have received your package and checked the returned goods, we will refund you within 30 days with bank transfer
The amount I received for the refund is not what I expected it to be. Why is that?
If your purchase included a discount on the entire order (for example, a coupon with a €10 discount), the discount is distributed proportionally across all items on the order and the refunded amount is proportional to the discount offered on the refunded item.
What is included in the refund?
In the case of exercise of the right of withdrawal, OP Group Srl will refund the payments received from the consumer, possibly inclusive of shipping costs, only in the case of total return. In case of partial return, the refund does not include transportation costs paid by the consumer for sending the goods. Any customs duties/taxes are always responsibility of the recipient.
The refund does not include shipping costs or any customs duties and taxes, that are always the responsibility of the client.
The delivery of ordered articles is carried out by couriers.
An online tracking service is available.
Shipping costs depend on the destination Country and on the weight/volume of the package. The customer will be able to see the total amount to be paid before confirming the order if the weight does not exceed 30 kg. If this happens the customer will receive a quotation for the shipping cost via e-mail and i twill be possible after that to finalize the order and pay the final amount including shipping costs.
Advance online payment (credit card or PayPal) if weight does not exceed 100 kg. If this happens the customer will receive a quotation for the shipping cost via e-mail and i twill be possible after that to finalize the order and pay the final amount including shipping costs.
Delivery is usually carried out abroad within the following 48-72 hours in Europe and within 3 or more working days in no-EU countries from goods ready (please see infos about goods ready when making the order).
Possible delays in the delivery may be caused by working matters of the courier service (OP Group Srl will not be responsible), because the articles ordered are temporarily out of stock or because of force majeure reasons. Delivery times could be delayed in case of festivities.
Delivery is usually carried out in Italy within the following 24-48 hours (please see infos about goods ready when making the order). Possible delays in the delivery may be caused by working matters of the courier service (OP Group Srl will not be responsible), because the articles ordered are temporarily out of stock or because of force majeure reasons. Delivery times could be delayed in case of festivities.
If your order includes one or more customized products, please consider approximately extra 24-48 hours for delivery.
CUSTOMS DUTIES AND TAXES
For shipment towards non-EU countries, goods are subject to customs clearance and possible taxes. Any additional tax necessary to import the goods through customs will be paid in full by the recipient. Duties and taxes may differ from Country to Country and are charged when the goods reach their destination. For further information regarding duties and clearance, please contact your local customs offices.
You can pay for goods purchased at www.oplashopping.it in three ways:
Although cash on delivery is a more secure payment method, it will be harder for us to provide you with details should you require an update regarding any refund.
Since personalised goods cannot be refunded, you must pay for them in advance: i.e., by credit card or PayPal.
Secure digital payment
Payment using your credit or debit card is completely secure.
OP Group Srl doesn’t handle any credit card numbers. Payment is handled by using secure means of authentication and the strictest banking procedures.
Credit card details are sent directly to the bank and cannot be read or accessed by anyone other than the user’s bank.
There is no extra cost when paying by credit card.